pk3565 Privacy Policy

1. Introduction

pk3565 ("we," "us," "our," or "pk3565") is committed to protecting the privacy and personal information of all users who access and use the pk3565 platform at pk3565.net (the "Platform"). This Privacy Policy ("Policy") describes our practices regarding the collection, use, storage, disclosure, and protection of your personal data in connection with your use of the pk3565 casino, sports betting, and related services (collectively, the "Services").

By registering an account or otherwise using any part of the pk3565 Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the Platform.

This Policy should be read alongside the pk3565 Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

2. Data Controller

For the purposes of applicable data protection legislation, pk3565 acts as the data controller in respect of personal data collected from users of the Platform. As data controller, pk3565 determines the purposes and means by which your personal data is processed. Where pk3565 engages third-party service providers to process data on its behalf, those parties act as data processors and are contractually bound to process your data only in accordance with pk3565's instructions and this Policy.

3. Categories of Personal Data We Collect

pk3565 collects the following categories of personal data from users of the Platform:

3.1 Registration and Identity Data

• Full legal name as it appears on your CNIC or other government-issued identity document
• Date of birth (to verify you are aged 18 or above)
• Pakistani mobile number used as your account identifier and for OTP-based verification
• CNIC number and a copy of your CNIC or passport (collected during KYC verification prior to first withdrawal)
• Selfie or liveness check image where required by our KYC process

3.2 Financial Data

• JazzCash or Easypaisa mobile wallet number associated with your account
• Bank account details (account title, account number, bank name) where bank transfer is the chosen payment method
• Deposit and withdrawal transaction history in PKR
• Source-of-funds documentation where requested for enhanced due diligence

3.3 Technical and Usage Data

• IP address at the time of login and transactions
• Device type, operating system, and browser information
• Session data including login timestamps, session duration, and pages visited
• Game history, betting history, and account activity logs
• Cookies and similar tracking technologies (see Section 10)

3.4 Communications Data

• Records of communications with pk3565 customer support, including live chat transcripts and email correspondence
• Feedback, complaints, and dispute records

4. How We Collect Your Data

pk3565 collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal request, contact customer support, or voluntarily provide information through any Platform feature.
• Automatically — through cookies, server logs, and similar technologies when you visit and interact with pk3565.net.
• From third-party service providers — including payment processors (such as JazzCash and Easypaisa gateway partners), identity verification services, and fraud detection providers, where such data is received in connection with a transaction or verification request initiated by you.

5. How We Use Your Personal Data

pk3565 uses the personal data it collects for the following purposes:

• Account management — to create, maintain, and secure your pk3565 account, including verifying your identity and authenticating your login.
• Payment processing — to process deposits and withdrawals via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other supported payment methods in PKR.
• KYC and regulatory compliance — to verify your identity and age (18+) and fulfil anti-money-laundering (AML) and know-your-customer (KYC) obligations applicable to the pk3565 platform.
• Service delivery — to provide access to casino games, sports betting markets, and all other Services available on the Platform.
• Customer support — to respond to your enquiries, resolve disputes, and provide assistance with account-related matters.
• Platform improvement — to analyse usage patterns, identify technical issues, and improve the performance and content of pk3565.net.
• Responsible gaming — to monitor for indicators of problem gambling behaviour and to administer responsible gaming tools including deposit limits and self-exclusion.
• Fraud prevention and security — to detect and prevent fraudulent activity, money laundering, cheating, and other prohibited conduct as defined in the pk3565 Terms & Conditions.
• Marketing communications — where you have provided consent, to send promotional offers, bonus notifications, and platform updates via SMS or in-platform messages. You may withdraw consent at any time.

6. Legal Basis for Processing

pk3565 processes your personal data on one or more of the following legal bases:

• Contractual necessity — processing is required to perform the contract between you and pk3565 (i.e., to provide the Services you have registered to use).
• Legal obligation — processing is required to comply with applicable laws and regulatory requirements, including KYC, AML, and data retention obligations.
• Legitimate interests — processing is necessary for pk3565's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights and interests.
• Consent — where processing is based on your voluntary consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

7. Data Sharing and Disclosure

pk3565 does not sell or rent your personal data to third parties. pk3565 may share your personal data with the following categories of recipients only to the extent necessary for the stated purpose:

• Payment service providers — JazzCash, Easypaisa, and banking partners, to process your deposits and withdrawals.
• KYC and identity verification providers — third-party services that assist pk3565 in verifying your identity and CNIC details.
• Fraud and AML detection services — providers that analyse transaction patterns to identify and prevent fraudulent activity.
• IT infrastructure and cloud service providers — companies that host the pk3565 platform infrastructure, subject to appropriate data processing agreements.
• Regulatory and law enforcement authorities — where pk3565 is required by applicable law, court order, or regulatory directive to disclose your information.

Where pk3565 shares your data with third-party processors, those processors are contractually required to maintain appropriate data security standards and to use your data only for the specific purpose for which it was shared.

8. Data Retention

pk3565 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable regulatory obligations. In general, account and transaction records are retained for a minimum of five (5) years following account closure or the date of the last transaction, in accordance with applicable AML record-keeping requirements.

Where data is no longer required for the purposes for which it was collected and no legal retention obligation applies, pk3565 will securely delete or anonymise that data.

9. Data Security

pk3565 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and pk3565 servers
• Encrypted storage of sensitive account data at rest
• Access controls limiting staff access to personal data on a need-to-know basis
• Regular security assessments and penetration testing of the Platform
• Optional two-factor authentication (2FA) for player accounts via SMS OTP

While pk3565 takes all reasonable steps to protect your data, no data transmission over the internet or electronic storage system is completely immune to security risks. You are responsible for maintaining the confidentiality of your pk3565 login credentials.

10. Cookies and Tracking Technologies

pk3565.net uses cookies and similar technologies to operate the Platform effectively. The following types of cookies are used:

• Essential cookies — required for the Platform to function, including maintaining your logged-in session and remembering security preferences. These cannot be disabled without affecting Platform functionality.
• Analytics cookies — used to collect aggregated, anonymised data about how players navigate and use the Platform, to help pk3565 improve its services. No personally identifiable information is included in analytics data shared with analytics providers.
• Preference cookies — used to remember your language, game preferences, and display settings so you do not need to re-enter them on each visit.

pk3565 does not deploy third-party advertising or cross-site tracking cookies. You can manage, restrict, or delete cookies through your browser settings. Note that disabling essential cookies will impair your ability to use certain Platform features including the pk3565 login session.

11. Your Data Rights

Subject to applicable law and regulatory limitations, you have the following rights in respect of your personal data held by pk3565:

• Right of access — to request a copy of the personal data pk3565 holds about you.
• Right to rectification — to request correction of inaccurate or incomplete personal data.
• Right to erasure — to request deletion of your personal data, subject to applicable regulatory retention requirements.
• Right to restriction — to request that pk3565 limit the processing of your personal data in certain circumstances.
• Right to object — to object to processing based on legitimate interests, including profiling for direct marketing purposes.
• Right to withdraw consent — to withdraw any consent you have previously given for data processing, without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact pk3565 customer support. pk3565 will respond to requests within a reasonable timeframe and in accordance with applicable data protection obligations. Identity verification may be required before a request is fulfilled.

12. Children and Minors

The pk3565 Platform is strictly intended for adults aged 18 and above. pk3565 does not knowingly collect personal data from individuals under the age of 18. Where pk3565 becomes aware that a minor has provided personal data or created an account, that account will be immediately closed and any associated data will be deleted in accordance with applicable law. Parents and guardians are advised to use parental control software to restrict minors' access to gambling platforms.

13. Third-Party Links

The pk3565 Platform does not contain links to third-party websites or services. This Policy applies solely to data collected and processed through pk3565.net. pk3565 accepts no responsibility for the privacy practices of any external platform that a user may independently navigate to.

14. Changes to This Privacy Policy

pk3565 may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or platform functionality. Where changes are material, pk3565 will provide notice via a platform notification or message to your registered mobile number prior to the changes taking effect. The date of the most recent revision is displayed at the top of this Policy. Continued use of the Platform after the effective date of any update constitutes acceptance of the revised Policy.

15. Contact and Data Enquiries

If you have any questions about this Privacy Policy, wish to exercise a data rights request, or have concerns about how pk3565 handles your personal information, please contact our support team via the live chat feature on the Platform, available 24 hours a day, 7 days a week. You may also reach us by email at: [email protected] (displayed as plain text — not a clickable link).

pk3565 will endeavour to respond to all data-related enquiries within a reasonable timeframe and in compliance with applicable data protection obligations.